Welcome to the New Civitan Member Experience!
We’re excited to introduce the new Civitan Member Portal and Community, powered by MemberSuite.
This new platform will become the central hub for Civitan members and club officers to access membership information, pay dues, register for events, connect with fellow Civitans, access resources, and stay engaged with Civitan programs and activities.
To help make the transition as smooth as possible, we will be offering a series of live webinars, training sessions, office hours, and convention learning labs throughout July and August. Whether you’re a general member or a club officer, we’ll walk you through everything you need to know.
What Do I Need to Do?
Step 1: Watch This Quick Intro Video
Learn why Civitan is making this change, what benefits the new system offers, and what to expect during the rollout.
Step 2: Log In and Explore
On Tuesday, July 7, members will receive an email with instructions for accessing the new portal. After loggin in for the first time, click around, test it out, and then to learn how to get the best from the system.
Step 3: Participate in Live Training Sessions
Join one of our All-Member and/or Club Officer training sessions to learn how to navigate the Portal and Community and take advantage of all the new features available to you.
Step 4: Ask Questions
Need help? Join one of our office hours sessions, attend a Learning Lab at Convention, or reach out to your Regional Power User or Civitan staff for assistance.
Launch Schedule
All webinars will recorded and available here if you are not able to attend a live session.
Introductory Webinars – MemberSuite: What & Why
Click Here to View
Learn about the transition to MemberSuite, why Civitan is making this change, and what members can expect from the new platform.
Portal Login Launch
📅 Tuesday, July 7
Login invitation emails will be sent to all members with instructions for accessing the new Civitan Member Portal. Members must have an email address on file in C.I.’s database to receive this email.
MemberSuite Essentials for All Members
📅 Wednesday, July 8, 12:00 PM CDT – Zoom Link
📅 Thursday, July 9, 5:30 PM CDT – Zoom Link
Perfect for all Civitan members. Learn how to update your profile, access your membership and giving histories, access member resources, participate in the Community, and more.
MemberSuite Exploration Week
📅 July 13-17
Use this week to familiarize yourself with the platform at your own pace. Click around, join groups, find resources, update your profile and more. Come back next week for more training, then live open office hours for general questions!
MemberSuite Essentials for Club Officers
📅 Wednesday, July 22, 12:00 PM CDT – Zoom Link
📅 Thursday, July 23, 5:30 PM CDT – Zoom Link
Designed specifically for club officers. Learn how to manage club information, submit forms, access officer resources, manage meetings and events, and utilize officer-specific tools.
Office Hours
📅 Wednesday, July 29, 12:00 PM CDT – Zoom Link
📅 Wednesday, August 5, 12:00 PM CDT – Zoom Link
Have questions? Need help logging in or navigating the system? Join us for open office hours and receive live assistance from Civitan staff.
Live Learning Labs @ International Convention, Louisville KY
📅 Thursday, August 20, 10:30 AM EDT
📅 Thursday, August 20, 1:30 PM EDT
Additional webinars and office hours may be added based on member interest and support needs.
Resources
Training guides, recorded webinars, FAQs, and additional support materials will be posted here as they become available.
We know transitions can sometimes feel overwhelming, but we’re committed to making this one as smooth as possible. Thank you for your patience, flexibility, and enthusiasm as we launch the new Civitan Member Portal and Community.
We’re excited to take this next step together and look forward to welcoming you to MemberSuite! 🚀
Additional Support
Need a little extra help? Civitan’s Regional Power Users are trained volunteers who can assist members and club officers with common Portal and Community questions. They serve as a local resource for navigating MemberSuite, troubleshooting basic issues, and helping members get comfortable with the new system.
If you have questions about logging in, updating your profile, finding resources, or using Community features, your Regional Power User is a great place to start. They work closely with Civitan staff and can help escalate more complex issues when needed.